Effective Date: Saturday, 21 June 2025
At Runnel.live, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share your information when you use our services (the "Services"). By accessing or using the Services, you agree to the practices described below.
1.1 Stream Information: We collect and store data related to your use of our Services, including:
1.2 Google Account Information: If you link your Google account, we may collect:
1.3 Payment and Billing Information: When you make purchases or add credits, we receive and store transaction-related data from our payment processor (Stripe). This may include:
We do not store full credit card numbers or sensitive billing data directly on our servers. All payment data is securely handled by Stripe under their own Privacy Policy.
2.1 To Provide Services: Your information is used to operate, maintain, and deliver the functionality of our platform, including stream delivery, account management, and support.
2.2 To Improve User Experience: We may use your information to personalize and enhance your experience on Runnel.live, such as remembering your preferences or simplifying repeat actions.
2.3 For Security and Fraud Prevention: Information is used to detect, prevent, and respond to suspicious activity or violations of our Terms of Service.
3.1 Third-Party Service Providers: We may share your information with third parties that assist in delivering our Services, such as:
These parties are contractually obligated to safeguard your data and use it only for authorized purposes.
3.2 Legal Compliance: We may disclose your information to law enforcement, regulatory bodies, or other parties when legally required or when we believe such disclosure is necessary to protect our rights or users.
3.3 Other Uses at Our Discretion: We reserve the right to share, distribute, or disclose collected user data at our discretion, including for analytics, business development, marketing, platform integrity, partnerships, or any other purpose consistent with applicable law.
4.1 Safeguards: We implement industry-standard security practices, including encryption, access controls, and monitoring to protect your data. However, no digital system is 100% secure, and we cannot guarantee complete protection.
5.1 Access & Control: You can access or update your personal information through your account settings.
5.2 Account Deletion: You may request deletion of your account by contacting our support team via Discord or email. Please note that some data may be retained where required by law or for legitimate operational purposes.
Our Services may contain links to other websites not operated by us. We are not responsible for the privacy practices or content of these third-party sites and recommend reviewing their respective privacy policies.
We may update this Privacy Policy to reflect changes to our practices or legal obligations. When changes are significant, we will notify users via the website or email. Continued use of the Services after changes indicates your acceptance of the revised policy.
For questions, feedback, or requests related to your privacy, please contact us via our Discord server or by email at [email protected].
By using Runnel.live, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, storage, and sharing of your data as described herein.