Effective Date: Saturday, 21 June 2025
Welcome to Runnel.live! These Terms of Service ("Terms") govern your use of our website, streaming platform, and related services (collectively, the "Services"). By accessing or using our Services, you confirm that you have read, understood, and agree to these Terms. If you do not agree, you may not use the Services.
0.1 Minimum Age: You must be at least 13 years old (or the minimum age of digital consent in your jurisdiction) to use the Services. If you are under 18, you must have permission from a parent or legal guardian.
1.1 Content Legality: You are solely responsible for ensuring your content complies with all applicable laws and platform rules.
1.2 Restricted Content: The following types of content are strictly prohibited:
1.3 Content Rights: You must have full rights to stream the content you use. By streaming, you confirm that you hold all necessary licenses, rights, and permissions.
1.4 Monitoring: We reserve the right, but are not obligated, to monitor any content on our platform. We may remove or restrict access to content or accounts at our sole discretion.
2.1 Payment Processing: Payments are securely processed through Stripe. You agree to comply with Stripe's terms of service when using our payment system.
2.2 Refund Policy: All sales are final. No refunds are provided. Please evaluate the Services carefully before purchasing.
2.3 Credit System: Credits must be preloaded to your account before streaming. Credits are deducted during active streams and are not redeemable for cash or external value.
3.1 Prohibited Behavior: You agree not to:
4.1 For Cause: We reserve the right to suspend or terminate your account immediately for violating these Terms.
4.2 Discretionary Termination: We may suspend or terminate any account at our discretion to protect platform integrity or for any other reason.
5.1 Customer Support: If you have an issue or dispute, please contact us via our Discord server or email. We aim to resolve matters amicably.
5.2 Arbitration: Any dispute not resolved informally shall be settled through binding arbitration, rather than in court, in accordance with the laws of Australia. You waive your right to a jury trial or class action lawsuit.
6.1 Jurisdiction: These Terms are governed by the laws of Australia. You agree that all legal matters will be resolved under Australian jurisdiction.
7.1 Service Changes: We reserve the right to modify, suspend, or discontinue any part of the Services without prior notice.
7.2 Terms Updates: We may update these Terms periodically. Significant changes will be announced through the platform. Continued use of the Services constitutes acceptance of the revised Terms.
8.1 Service Interruptions: We strive for uptime but cannot guarantee uninterrupted service. Temporary downtimes, including brief outages (typically under 10 seconds), may occur.
8.2 Limitation of Liability: Runnel.live, its owners, and affiliates are not liable for any damages—direct, indirect, incidental, or consequential—arising from your use of the Services.
9.1 Ownership: You retain ownership of your content. By using our Services, you grant us a non-exclusive, worldwide, royalty-free license to transmit, store, display, and distribute your content solely for the purpose of providing and promoting the Services.
10.1 Data Usage: You consent to our collection, transmission, storage, and sharing of all user data, including account details, stream metadata, and content. We may use this data for any purpose, including analytics, legal compliance, commercial development, and third-party partnerships.
11.1 Reporting Infringement: If you believe your copyright has been infringed on our platform, please contact us with detailed information including the content in question and evidence of ownership. We will investigate and take appropriate action under applicable laws.
For questions, concerns, or support related to these Terms, reach out via our Discord server or email.